BOTINKIT Platform User Privacy Policy

Version update date: 20 September 2023

Version effective date: 20 September 2023

Special Note:

Your trust is very important to us. We are well aware of the importance of personal information to you. We will take corresponding security protection measures in accordance with the requirements of laws and regulations and try our best to protect the security and controllability of your personal information. In view of this, our company has formulated this "Privacy Policy" (hereinafter referred to as "this policy/this privacy policy") and reminds you:

This privacy policy illustrates to you how we collect and use information about you, and how we keep these information secure. Before becoming a user of the BOTINKIT platform, you must read this privacy policy carefully and agree to all privacy policies. The terms of this privacy policy take effect immediately after you register as a user of the BOTINKIT platform and are binding on you and the BOTINKIT platform.

1. User information we may collect

When we provide services, we may collect, store and use the following information about you. If you do not provide relevant information, you may not be able to register as our user or enjoy some of the services we provide, or you may not be able to achieve the intended effects of the relevant services.

1.1. Information you provide

(1) The relevant personal information and store information you provide to us when registering an account or using our services, such as phone number, ID number, email address, business license, etc.;

(2) The shared information you provide to other parties through our services, and the information stored when you use our services;

(3) Information provided when you participate in market research, customer questionnaires, product and marketing activities initiated or participated in by us;

(4) When you contact our customer service staff and other employees, the information we need to collect in order to provide BOTINKIT platform-related services and ensure service quality;

1.2. Your information shared by other parties

Shared information about you provided by other parties when using our services.

1.3. Your information we obtain

We may collect the following information when you use the service:

(1) Log information refers to technical information that the system may automatically collect through cookies, webbeacon or other means when you use our services, including: device or software information, such as your mobile device, web browser or access device configuration information provided by other programs of our services, your IP address and the version and device identification code used by your mobile device; and other information and content details you request when using our services.

(2) Location information, refers to the information about your location collected when you turn on the device positioning function and use the related services we provide based on location. You can stop the collection of your geographical location information by turning off the positioning function.

(3) Transaction information refers to our analysis of the transaction data information you formed on the BOTINKIT platform and the formation of a user credit database.

(4) Recipe information: refers to the recipes you upload when using the BOTINKIT platform (including but not limited to information on ingredients, seasonings, techniques, cooking processes, etc.).

1.4. You are fully aware that we do not need to obtain your authorization and consent to collect and use personal information in the following situations:

(1) Related to national security and national defense security;

(2) Relevant to public safety, public health, and major public interests;

(3) Relevant to criminal investigation, prosecution, trial and judgment execution;

(4) To protect the life, property and other major legitimate rights and interests of the personal information subject or other individuals but it is difficult to obtain the consent of the individual;

(5) The personal information collected is disclosed to the public by the personal information subject or guardian on his or her own initiative;

(6) Your personal information collected from legally publicly disclosed information, such as legal news reports, government information disclosure and other channels;

(7) Any contracts signed according to your requirements;

(8) Necessary to maintain the safe and stable operation of the products and/or services provided, such as discovering and handling product and/or service failures;

(9) For the purpose of legitimate news reporting;

(10) When it is necessary for an academic research institution to conduct statistical or academic research based on public interests, and when providing externally the results of academic research or descriptions, the personal information contained in the results will be de-identified;

(11) Other situations stipulated by laws and regulations.

2. How we may use user information

2.1.Use of information

(1) When we provide services, it is used for identity verification, customer service, security prevention, fraud monitoring, archiving and backup purposes to ensure the security of the products and services we provide to you;

(2) Help us design new services and improve our existing services;

(3) Let us better understand how you access and use our services, so as to respond to your personalized needs in a targeted manner;

(4) Software certification or management software upgrades;

(5) Allow you to participate in surveys about our products and services;

(6) Any updates on platform policies, service content, other matters and changes of the BOTINKIT platform change or we when need to contact you, we will be able to contact you in time.

2.2. Usage rules

(1) We will use the personal information collected in accordance with the provisions of this Privacy Policy and to implement the functions of our products and/or services.

(2) After collecting your personal information, we will de-identify the data through technical means, and the de-identified information will not be able to identify the subject. Please understand and agree that in this case we have the right to use de-identified information; and on the premise of not disclosing your personal information, we have the right to analyze the user database and make commercial use of it.

(3) Please note that all personal information you provide when using our products and/or services will continue to be authorized for us to use while you are using our products and/or services unless you delete it or refuse our collection through the system settings. When you cancel your account, we will stop using it and delete your personal information.

(4) When we display your personal information, we will desensitize your information using methods including content replacement and anonymization to protect the security of your information.

(5) In order to provide you a better experience, improve our services, for our other services, or for other purposes that you have agreed to, we may use the information collected through a certain service to aggregate or personalize the information in compliance with relevant laws and regulations. For example, information collected when you use one of our services may be used in another service to provide you with specific content or to show you information that is relevant to you but not generally pushed. If we provide the corresponding options in the relevant services, you can also authorize us to use the information provided and stored by the service for our other services.

3. User information we may share with third parties or publicly disclose

3.1. We may share your personal information under the following circumstances:

(1) After obtaining your explicit consent, we will share your personal information with other parties;

(2) When other registered users initiate litigation proceedings regarding your breach of contract in BOTINKIT platform activities, we will disclose your user information to such registered users upon their request;

(3) Provide your user information to administrative and judicial departments at the request of these institutions;

(4) When you apply for relevant products and services from a third-party partner agency through the BOTINKIT platform, we will provide your user information to the third party according to your authorization;

In addition, we may entrust authorized partners to provide you with certain services or perform functions on our behalf. We will only share your information for the legal, legitimate, necessary, specific and clear purposes stated in this privacy policy. Authorized partners will only share your information for the legal, legitimate, necessary, specific and clear purposes stated in this privacy policy. Have access to information necessary to perform their duties and may not use this information for any other purpose.

3.2. We will only publicly disclose your personal information under the following circumstances:

(1) We may publicly disclose your personal information with your explicit consent or based on your active choice;

(2) If we determine that you have violated laws and regulations or seriously violated the relevant agreements and rules of the BOTINKIT platform, or to protect the personal and property safety of BOTINKIT platform users or the public from infringement, we may, in accordance with laws and regulations or with your consent, Disclose personal information about you under certain circumstances, including relevant violations and measures that the BOTINKIT platform has taken against you.

4. How we protect user information

4.1. We use various security technologies and procedures that are in line with industry standards and are reasonably feasible to prevent the loss, improper use, unauthorized reading or disclosure of information. However, please understand that due to technical limitations and various possible malicious means, in the Internet industry, even if we do our best to strengthen security measures, it is impossible to always guarantee 100% information security. You need to understand that the systems and communication networks you use to access our services may have problems due to factors beyond our control.

4.2. The Internet is not an absolutely secure environment, and it is impossible to determine whether the means of communication with other users, such as email, instant messaging, and social software, are fully encrypted. We recommend that you use complex passwords when using such tools and pay attention to protecting your personal information. When using the BOTINKIT platform services, if you need to disclose your personal information (such as contact information or contact address, etc.), please protect your personal information properly and provide it to others only when necessary. If you find that your personal information, especially your account or password, has been leaked, please contact our customer service immediately so that we can take appropriate measures according to your application. Please note that the information you voluntarily share or even share publicly when using our services may involve your or others' personal information or even sensitive personal information. Please consider carefully whether to share or not share relevant information publicly when using our services.

4.3. After the occurrence of an unfortunate personal information security incident, we will inform you in accordance with the requirements of laws and regulations: the basic situation and possible impact of the security incident, the handling measures we have taken or will take, and the measures you can take to prevent and reduce risks on your own, including suggestions, remedies, etc. We will notify you of event-related information by email, letter, phone call, push notification, etc. When it is difficult to notify the personal information subjects one by one, we will issue announcements in a reasonable and effective manner. At the same time, we will also report the handling of personal information security incidents in accordance with the requirements of regulatory authorities.

4.4. We will take reasonable and feasible measures to try our best to avoid collecting irrelevant personal information. We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless there are mandatory retention requirements by law. Our criteria for judging the aforementioned period include:

(1) Complete transaction purposes related to you, maintain corresponding transaction and business records, and respond to your possible inquiries or complaints;

(2) Ensure the safety and quality of the services we provide you;

(3) Whether you agree to a longer retention period;

(4) Whether there are other special agreements on the retention period.

(5) After your personal information exceeds the retention period, we will delete your personal information or make it anonymized in accordance with the requirements of applicable laws.

5. How you manage your information

You can access and manage your information in the following ways:

5.1. Query, correct and supplement your information You have the right to inquire, correct or supplement your information. You can log in to the BOTINKIT APP and enter [Me] - [Settings] - [Store Information] to query and correct personal information and personal account related information.

5.2. Delete your information

You can delete some of your information through the methods listed in Article 5.1 "Inquiry, Correction and Supplementation of Your Information". You can make a request to us to delete personal information under the following circumstances:

(1) If our processing of personal information violates laws and regulations;

(2) If we collect and use your personal information without your explicit consent;

(3) If our handling of personal information seriously violates our agreement with you;

(4) If you no longer use our products or services, or you voluntarily cancel your account;

(5) If we permanently no longer provide you with products or services.

If we decide to respond to your deletion request, we will also try our best to notify the subjects who obtained your personal information from us and request them to delete it in a timely manner (unless otherwise provided by laws and regulations, or these subjects have independently obtained your authorization) . When you or we assist you in deleting relevant information, we may not be able to immediately delete the corresponding information from the backup system due to applicable laws and security technologies. We will securely store your personal information and isolate it from any further processing. Until the backup can be purged or made anonymous.

5.3. Changing the scope of your authorization and consent

Each business function requires some basic personal information to be completed. In addition, you can give or withdraw your authorization consent by contacting customer service or changing the settings on your smart mobile devices.

When you withdraw your consent, we will no longer process the corresponding personal information. However, your decision to withdraw your consent will not affect the previous processing of personal information based on your authorization.

5.4. Cancellation of your account

You can apply to cancel your account through the following methods:

(1) Contact customer service to assist you in applying to cancel your account.

(2) After you voluntarily cancel your account, we will stop providing products or services to you, delete or anonymize your personal information in accordance with the requirements of applicable laws.

5.5. Constraint information system automatic decision-making

In some business functions, we may make decisions based only on non-human automated decision-making mechanisms including information systems, algorithms, etc. If these decisions significantly affect your legitimate rights and interests, you have the right to ask us for an explanation, and we will also provide appeal methods without infringing on the business secrets of the BOTINKIT platform or other user rights and social public interests.

5.6. Respond to your above request

For security reasons, you may be required to provide a written request or otherwise prove your identity. We may ask you to verify your identity before processing your request.

In principle, we do not charge fees for your reasonable requests, but for repeated requests that exceed reasonable limits, we will charge a certain fee at our discretion. We may reject requests that are not directly related to your identity, are repeated for no reason, or require excessive technical means, pose risks to the legitimate rights and interests of others, or are unrealistic.

In the following circumstances, we will not be able to respond to your request in accordance with legal and regulatory requirements:

(1) Related to national security and national defense security;

(2) Relevant to public safety, public health, and major public interests;

(3) Related to criminal investigation, prosecution, trial and execution of judgments;

(4) There is sufficient evidence that the personal information subject has subjective malice or abused rights;

(5) Responding to your request will cause serious damage to the legitimate rights and interests of you or other individuals or organizations;

(6) Involving trade secrets.

6. How your information is transferred globally

The personal information we collect and generate during our operations in the People's Republic of China is stored in China, except in the following circumstances: (1) Applicable laws clearly stipulate; (2) After obtaining your explicit authorization; (3) Your personal initiative such as cross-border operations through the Internet. In response to the above situations, we will ensure that your personal information is adequately protected in accordance with this Privacy Policy.

7. Modifications to Privacy Policy

Due to changes in laws and regulations, and in order to keep pace with new developments and possible development trends of the Internet, we may modify this policy from time to time. Therefore, we reserve the right to implement such modifications at our sole discretion. If such modifications cause significant changes to your rights under this Privacy Policy, we will prompt you in a prominent position on the homepage or push a notification to you before the modifications take effect, or by other means to notify you otherwise. Significant changes referred to in this policy include but are not limited to:

7.1. Our service model has undergone significant changes. Such as the purpose of processing personal information, the type of personal information processed, the use of personal information, etc.;

7.2. We have significant changes in control and other aspects. Such as changes in information controllers caused by mergers, acquisitions, reorganizations, etc.;

7.3. The main recipients of personal information sharing, transfer or public disclosure change;

7.4. There are significant changes in your rights to participate in the processing of personal information and how you exercise them;

7.5. Our responsible department, contact information and complaint channels for handling personal information security have changed;

7.6. The personal information security impact assessment report indicates that there is a high risk.

In this case, if you continue to use our services, you agree to be bound by the revised Privacy Policy.

8.How to contact us

You can contact us through the following methods and we will respond to your request within 24 hours:

Email of the person in charge of personal information protection: contact@botinkit.com

Contact address: Room 26A, Zimao Center, No.111, Taizi Road, Nanshan District, Shenzhen City, Guangdong Province

You can also contact us at any time by visiting the online customer service system or calling any of our customer service numbers. If you are not satisfied with our response, especially if you believe that our personal information processing has harmed your legitimate rights and interests, you can also complain or report to the regulatory authorities such as Internet Information, Telecommunications, Public Security, and Industry and Commerce.

Hardware Operation Disclaimer for BOTINKIT Users

1. The user is fully responsible for the correct use of the product in accordance with the specifications in the product manual. The manufacturer is not responsible for any safety accidents or damages caused by the user's failure to comply with usage specifications.

2. Regardless of whether there are defects in manufacturing, design, materials or other aspects, the manufacturer is not responsible for any accidents, accidents, losses or damages incurred by users when using the products.

3. Users must strictly abide by all safety operating procedures and guidelines when using this product. The manufacturer is not responsible for any injury or property damage resulting from the user's failure to follow these procedures and guidelines.

4. The manufacturer has provided usage suggestions or warnings in the product manual, but if the user fails to comply with these suggestions or warnings and causes accidents, losses or damages, the manufacturer does not assume corresponding liability for compensation.

Precautions for hardware operation for BOTINKIT technology users

1. Before using this product, please read the product manual carefully and make sure you understand and comply with all usage specifications and safe operating procedures.

2. Before using the product, you must receive relevant training and guidance to ensure the correct use of the product and avoid safety accidents.

3. If there is any ambiguity or question, please consult the manufacturer or dealer in time to avoid misuse or safety risks.